Following recent communications informing all our customers of the Anti-Fraud Protection being applied to your lines, please can you read all the details below before making a final decision about opting out from this service. The opt out form is found at the bottom of this page.

Telephony Fraud is Organised Crime: How Does It Happen?

The UK is the third most targeted country in the world for telephony fraud and telephone hacking. Fraudsters hack into your PBX (Private Branch Exchange), normally out of office hours, and gain access to your phone system in seconds. They use advanced software packages to crack pass codes and bypass firewalls.

Once inside your system, hackers use it to route unauthorised and illegal calls to any location in the world. The stolen call time is sold on as legitimate call time in the form of calling cards and low-priced calling tariffs. In almost all cases there is a link to organised criminal gangs purporting to be legitimate businesses.

To help explain this issue further, The Comms Council UK (formerly ITSPA) have created this video. It explains the types of hacking that frequently occur, why they happen, and what can be done about them. ITSPA - Telecommunications Cybercime: The Five Ws

Better Comms Anti-Fraud Protection Charge – Protection Against Telephony Fraud Losses

Full protection against losses caused by telephony fraud and telephone hacking should your system be subject to unauthorised external access. This provides cover for up to £10,000 worth of fraudulent calls in any one month for the peace of mind that your business is FULLY PROTECTED from hackers.

Hacking Could Cost You a Small Fortune

Telephony fraud accounts for worldwide business losses of over £46 billion. The United Kingdom is the third most targeted country in the world. Telephony fraud in the UK costs businesses £953 million each year (2.4% of operator revenue).

Opt Out Form

To opt out of this service please print and fill in the form available at the link below:

Download Opt Out Form

Some other useful links:

Telephony-Fraud-Briefing.pdf

ITSPA Welcomes Launch of National Cyber Security Centre but calls for it to make telecommunications fraud a priority - Comms Council UK